SHIPPING

Germany:

Shipping costs to Germany: €4.50

 

EU:

Shipping costs to EU: from €7.00

Delivery time can be up to 7 working days.

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Switzerland,UK:

Shipping: 8,00 € via VHaquarell, without customs clearance & taxes, these are plus.

Delivery time can be up to 10 working days.

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Rest of world:

Shipping costs to Rest of world: from €13.00

Please note: As a customer in countries outside the EU, please note the import sales tax and customs duties that are also incurred when importing into your country.

Delivery time can be up to 30 working days.

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Your colors will be shipped after 1 to 3 calendar days. 

Depending on the volume, either  Deutsche Post (with tracking) or DHL (with tracking) is used. The shipping time of the delivery takes between 3 to 20 working days. In exceptional cases, such as during public holidays such as Christmas, shipments may take slightly longer.

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After completing the purchase, an email will be sent that the payment was successful. (Except prepayment, in this case a prepayment invoice will be sent.)

After shipping, an email will be sent with the tracking number from DHL / Deutsche Post to track the shipment.

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RETURN

CANCELLATION INSTRUCTIONS & CANCELLATION FORM

Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:

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A. Cancellation policy

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right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must send us (Victoria Hilbrecht, Im Falkenhorst 12, 51145 Cologne, Germany, Tel.: 01638648777, email: info@victoriahilbrecht.com) a clear statement (e.g. a sent by post letter or e-mail) about your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

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Consequences of revocation

If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

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Exclusion or premature expiry of the right of withdrawal

The right of cancellation expires prematurely in the case of contracts for the delivery of goods if these were inseparably mixed with other goods after delivery due to their nature.

The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

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General information

1) Please avoid damage and contamination of the goods. Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
2) Please do not send the goods back to us freight collect.
3) Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

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B. Withdrawal Form

If you want to revoke the contract, please fill out this form and send it back.

On

Victoria Hilbrecht
In the Falkenhorst 12
51145 Cologne
Germany
Email: info@victoriahilbrecht.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

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Ordered on (*) ____________ / received on (*) __________________

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Name of consumer(s)

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Address of consumer(s)

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Signature of consumer(s) (only if notification is on paper)

__________________________
date

(*) Delete where not applicable